Cancellation & Refund Policy

At Aalim Perfumes, we strive to ensure customer satisfaction with every purchase. If you need to cancel an order or request a refund, please review our policy below.

1. Order Cancellation Policy

1.1 Cancellation Before Shipment

• Customers can request an order cancellation before the order has been shipped To cancel your order, please contact us immediately at  with contact@aalimperfumes.shop your order details.
• If the order has not been processed, a full refund will be issued to the original payment method.

1.2 Cancellation After Shipment

• Once an order has been shipped, it cannot be canceled.
• If you no longer wish to receive the product, you may initiate a return upon delivery (refer to our return policy below).

2. Replacement & Exchange Policy

 

2.1 Eligibility for Replacement

• Replacements are accepted within 2 days of delivery.
• The item must be unused, unopened, and in its original packaging to qualify for a return.
• Customers must provide proof of purchase (order number and receipt).
• To initiate a return, contact our support team at contact@aalimperfumes.shop
  before sending the item back.

2.2 Replacement Process

1. Email us at contact@aalimperfumes.shop with your order details and reason for Replacement.
2. Upon approval, we will provide Replacement instructions, including the return shipping address.
3. Pack the item securely and ship it back using a trackable courier service.
4. Once received, we will inspect the product and process your refund or exchange accordingly.

2.3 Exchanges

• Exchanges are allowed only for defective or damaged products.
• If the requested replacement is unavailable, a full refund will be issued.
• Customers must report damaged or defective items within 1 day of delivery.

3. Refund Policy

3.1 Refund Processing

• Refunds will be issued once the returned item has been received and inspected.
• Refunds will be credited to the original payment method within 3-5 days.
• Shipping charges are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong or defective item received).

3.2 Non-Refundable & Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

• Opened or used perfumes
• Personalized or custom-made products
• Gift cards
• Items marked as “Final Sale”

4. Late or Missing Refunds

• If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider.
• If the issue persists, contact us at contact@aalimperfumes.shop for assistance.

5. Contact Information

For any questions regarding our Cancellation & Refund Policy, please reach out to us:

Aalim Perfumes
No. 9, Mannady Street,
(Apple palace building)
(Mannady) Chennai – 600001

Email: contact@aalimperfumes.shop
Phone: +91 98401 67944

By making a purchase on our website, you acknowledge that you have read and agree to this Cancellation & Refund Policy.