At Aalim Perfumes, we are committed to delivering your orders safely and promptly. This policy outlines our shipping and delivery terms to ensure transparency and customer satisfaction.
1. Shipping Destinations
- We currently ship within India.
- If your location is not listed, please contact us at contact@aalimperfumes.shop for assistance.
2. Shipping Methods & Delivery Timeframes
2.1 Standard & Express Shipping
- We offer the following shipping options:
- Standard Shipping: Estimated delivery time of 5 business days.
- Express Shipping: Estimated delivery time of 3 business days.
- Delivery times may vary based on the destination, courier delays, or unforeseen circumstances.
2.2 Processing Time
- Orders are processed within 2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2.3 Tracking Information
- Once your order is shipped, you will receive a tracking number via email.
- Customers can track their shipments through FedEx, DHL, local couriers.
3. Shipping Charges
- Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
- Free shipping may be available for orders above Rs.499.
- Any applicable customs duties or taxes are the responsibility of the customer.
4. Order Status & Delays
4.1 Order Status Updates
- Customers will receive email notifications regarding their order status, including confirmation, shipment, and delivery updates.
4.2 Delivery Delays
- We are not responsible for delays caused by the courier, customs clearance, or force majeure events (e.g., natural disasters, strikes, pandemics).
- If your order is delayed beyond the estimated timeframe, please contact our support team at contact@aalimperfumes.shop.
5. Failed Delivery Attempts & Incorrect Addresses
- If a delivery attempt fails due to an incorrect address or absence of the recipient, the courier may make additional attempts or return the package to us.
- Customers are responsible for ensuring the accuracy of their shipping address. Re-shipping fees may apply for returned orders due to incorrect address information.
6. Damaged or Lost Shipments
6.1 Damaged Shipments
- If your order arrives damaged, please contact us within 2 day of delivery with photos of the damaged package and product.
- We will investigate and arrange for a replacement or refund, as applicable.
6.2 Lost Shipments
- If your package is marked as delivered but not received, please check with your local courier or neighbors.
- If the package cannot be located, contact us at contact@aalimperfumes.shop to initiate a claim.
7. International Shipping & Customs
- For international orders, customs clearance procedures may cause delays beyond our estimated delivery timeframe.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
8. Contact Information
For any shipping-related inquiries, please contact us: